Saturday, 30 August 2014

Hosted dialers

While researching the internet for ideas on jump starting my new home based business, I stumbled across the term Hosted Dialer. I have been looking at the cost of installing a business line at home and thought that this was an excellent substitution to the high cost of phone lines.
A hosted dialer uses the Software as a Service model to provide organizations and individuals a predictive dialer capability. There are no required investments in telephone hardware or software licenses and the service provider handles all the administration and support. You can link into the system remotely, enabling agents and supervisors to connect from any location, all over the world.
The dialer is widely used in call centers, and with several home based businesses and independent agents popping up, the dialer is more accessible to the small business world. The dialer uses a technique that predicts both the availability of agents and called party answers, adjusting the calling process to the number of agents it predicts will be available when the calls it places are expected to be answered. This can dramatically increase the time an agent spends on communication.
The hosted dialer is a highly efficient and cost effective way to increase your business. The dialer can automatically call thousands of numbers from a database, letting the operator increase efficiency dramatically without having to dial the phone numbers manually.
The programs that I have found are all web based, no phone line is needed. You talk directly from a USB headset through an internet phone.
This is a great solution for new business owners wanting to minimize their business start up costs.

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