Nowadays, many people are talking about hosted dialer solution. What is this system about? A hosted dialer is actually a web-based phone dialer. As long as you have high-speed computer and a stable internet connection, you will be able to run the system. There is no other hardware required. This system utilizes Software as a Service (SaaS) technology. If you intend to apply this particular system for your organization, you are advised to read all the information stated below first. By knowing its special features, you will be able to decide whether this solution really works for you.
Are you involving in telemarketing business? What can you do to increase your sales as well as your productivity? Hosted dialer system is able to meet your special needs. For instance, if your organization needs high volume calling daily, how can you monitor the calls made by all staff when they are working on different shifts? By using the system, all the calls can be set and customized for each staff using a web-based user interface in a systematic way. What the staff are required to do is to log into the web hosting and follow the directions accordingly. What does the dialer do? It helps to find the contact numbers and make the phone calls while the staff can focus talking to the customers. They don't need to look for contact numbers on their own. Indirectly sales can be increased.
Seriously speaking, if you are a small business owner, the system works best for you because it helps you to save a lot of cost. By getting this, you don't need to spend more money to purchase predictive dialer software and licenses anymore. You should let the service provider handle this matter on behalf of you. You just need to look for a reliable provider to assist you. This provider will be responsible for the pricing of the software license, the equipments and the facilities, system maintenance and upgrading of the system. Being the user of this system, you can carry out your telemarketing campaign easily without worrying about system breakdown or other technical matters. Everything is supported by the service provider.
There is one drawback you need to take note. Some service providers are offering cheap rate for this particular system. They host their clients on a common server. In fact, this is not really a good solution. It will be good if you check this out earlier before signing contract with the provider. To be frank, it is not illegal for a few businesses to share the same server. However, you need to face certain risks. Sometimes, the lines may be crossed with other clients and this will lead to communication breakdown. When the hosting server crashes, you will not be able to access to your business temporarily until it is rebooted. This will affect your marketing team if you are running a campaign within a very short period of time.
To sum up, hosted dialer system can be very useful if you utilize it in a right way. You are reminded to get a good provider to assist you.