If you are a Call Centre or your business needs to
conduct telemarketing, lead generation by way of cold calling or outbound leads
follow-up then you would appreciate the need for an automated dialing solution.
Auto dialer is a software/hardware tool that will
dial many more numbers for you in less time than manual dialing. Automatd
dialer can increase agent productivity in most cases by 30-80% and can even
help in managing your data more efficiently.
A Phone dialer solution may include additional features
such as agent pop-up screen with necessary details on the person or company
being called as you’d need, an integrated Customer Relationship Manager
software , optional call recording feature, a facility that will let you leave
a pre-recorded voicemail, email templates, a pop-up calendar to schedule call
backs, and a DNC(Do Not Call) remover.
The Auto dialer can house many
useful management and training tools,
and other useful add-ons. The auto
dialer can be run in a Ratio or Predictive dialer mode which can further
improve your calling efficiency. In the predictive mode the dialer can
intelligently decide how many dials should be attempted based on number of
agents currently logged in. This can be achieved completely independent of
human intervention.
DrDialer.com provides easy to understand call centre
solutions based on your requirements. Whether you are a small team of 5 agents
or a large corporation with hundreds of agents spanning multiple continents we
can assist you with most cost effective and reliable solution. The dialer
software can be used for Inbound as well as Outbound campagins. For More
information please call us on 01282 570000 to discuss your requirements
further.
