Saturday, 30 August 2014

Hosted dialers

While researching the internet for ideas on jump starting my new home based business, I stumbled across the term Hosted Dialer. I have been looking at the cost of installing a business line at home and thought that this was an excellent substitution to the high cost of phone lines.
A hosted dialer uses the Software as a Service model to provide organizations and individuals a predictive dialer capability. There are no required investments in telephone hardware or software licenses and the service provider handles all the administration and support. You can link into the system remotely, enabling agents and supervisors to connect from any location, all over the world.
The dialer is widely used in call centers, and with several home based businesses and independent agents popping up, the dialer is more accessible to the small business world. The dialer uses a technique that predicts both the availability of agents and called party answers, adjusting the calling process to the number of agents it predicts will be available when the calls it places are expected to be answered. This can dramatically increase the time an agent spends on communication.
The hosted dialer is a highly efficient and cost effective way to increase your business. The dialer can automatically call thousands of numbers from a database, letting the operator increase efficiency dramatically without having to dial the phone numbers manually.
The programs that I have found are all web based, no phone line is needed. You talk directly from a USB headset through an internet phone.
This is a great solution for new business owners wanting to minimize their business start up costs.

Friday, 8 August 2014

3 Top Facts About Hosted Dialer System - Read This Before Getting It for Your Business

Nowadays, many people are talking about hosted dialer solution. What is this system about? A hosted dialer is actually a web-based phone dialer. As long as you have high-speed computer and a stable internet connection, you will be able to run the system. There is no other hardware required. This system utilizes Software as a Service (SaaS) technology. If you intend to apply this particular system for your organization, you are advised to read all the information stated below first. By knowing its special features, you will be able to decide whether this solution really works for you.
Are you involving in telemarketing business? What can you do to increase your sales as well as your productivity? Hosted dialer system is able to meet your special needs. For instance, if your organization needs high volume calling daily, how can you monitor the calls made by all staff when they are working on different shifts? By using the system, all the calls can be set and customized for each staff using a web-based user interface in a systematic way. What the staff are required to do is to log into the web hosting and follow the directions accordingly. What does the dialer do? It helps to find the contact numbers and make the phone calls while the staff can focus talking to the customers. They don't need to look for contact numbers on their own. Indirectly sales can be increased.
Seriously speaking, if you are a small business owner, the system works best for you because it helps you to save a lot of cost. By getting this, you don't need to spend more money to purchase predictive dialer software and licenses anymore. You should let the service provider handle this matter on behalf of you. You just need to look for a reliable provider to assist you. This provider will be responsible for the pricing of the software license, the equipments and the facilities, system maintenance and upgrading of the system. Being the user of this system, you can carry out your telemarketing campaign easily without worrying about system breakdown or other technical matters. Everything is supported by the service provider.
There is one drawback you need to take note. Some service providers are offering cheap rate for this particular system. They host their clients on a common server. In fact, this is not really a good solution. It will be good if you check this out earlier before signing contract with the provider. To be frank, it is not illegal for a few businesses to share the same server. However, you need to face certain risks. Sometimes, the lines may be crossed with other clients and this will lead to communication breakdown. When the hosting server crashes, you will not be able to access to your business temporarily until it is rebooted. This will affect your marketing team if you are running a campaign within a very short period of time.
To sum up, hosted dialer system can be very useful if you utilize it in a right way. You are reminded to get a good provider to assist you.