A hosted dialer is a web-based phone dialer that utilizes Software as a Service (SaaS) technology. As opposed to a hard dialer system, which functions by linking a computer to other hardware, a hosted dialer system needs just a computer and a stable internet connection.
The major benefits of hosted dialer solutions include increased efficiency, reduced costs, and reduced overhead for your company. Your agents will not need to waste time on easily automated tasks like the actual dialing of phone numbers. Rather, they can do what they do best - focus on support and/or marketing.
If your organization relies heavily on telephone calls or utilizes telemarketing as a principal sales channel, a hosted dialer system would benefit you. You can actually configure a hosted dialer program for your company's specific requirements. Let us take the instance of a call center. Utilizing a web-based interface, the system could be set up with custom settings for each agent before their shift starts. The agent may then just log on to a website and refer to the instructions provided. The dialer system completes most of the tedious jobs of obtaining numbers and dialing, and the call agent can concentrate fully on the discussion with the customer on the other end of the line.
As a small business owner there is no need to fork out extra cash to purchase predictive dialer software and licenses when utilizing a hosted solution. Hardware and computer software fees are in the domain of the hosting service provider. If you own a company and have calling agents in a remote place, they are able to take advantage of hosted dialer solutions, provided that there is an adequate Internet connection. This model makes it possible for organizations of most sizes to have a virtual sales staff operating efficiently to contact potential prospects with their offerings.
Initially, hosted dialer services had been employed primarily by small enterprises, but some larger organizations are beginning to adopt the service. As a result of new technology such as predictive dialer and autodial software, Interactive Voice Response (IVR), and Voice over IP (VoIP), these types of solutions can offer considerable financial savings to organizations both large and small. This technology has additionally flattened the playing field so that virtually any organization can easily implement telemarketing strategies into their advertising promotions quickly and easily.
Yet another cost-saving tactic is to share hosting along with other customers, somewhat similar to the web hosting shared server model. In certain instances, this might result in your lines getting crossed with other clients, and if the hosting server crashes, then your business will be unreachable until it can be restarted. Aside from these types of equipment concerns, this type of phone dialer can lead to an explosion in sales at a reduced cost. The virtual sales agents will be able to work a lot more efficiently, even with a shared hosted dialer solution. Sales agents can easily focus on their sales strategies; managers can focus on effectively running the sales floor; and new agents can be more rapidly and easily prepared.
A hosted dialing system can be a crucial component of any business that relies on voice marketing for sales. For virtually any company that relies on telemarketing and telephone sales as a method of generating more business, a hosted dialer system is certain to enhance output and revenues.