A
hosted dialer is a web-based phone dialer
that utilizes Software as a Service (SaaS) technology. As opposed to a hard
dialer system, which functions by linking a computer to other hardware, a
hosted dialer system needs just a computer and a stable internet connection.
The
major benefits of hosted dialer solutions include
increased efficiency, reduced costs, and reduced overhead for your company.
Your agents will not need to waste time on easily automated tasks like the
actual dialing of phone numbers. Rather, they can do what they do best - focus
on support and/or marketing.
If
your organization relies heavily on telephone calls or utilizes telemarketing
as a principal sales channel, a hosted dialer system would benefit you. You can
actually configure a hosted dialer program for your company's specific
requirements. Let us take the instance of a call center. Utilizing a web-based
interface, the system could be set up with custom settings for each agent
before their shift starts. The agent may then just log on to a website and
refer to the instructions provided. The dialer system completes most of the
tedious jobs of obtaining numbers and dialing, and the call agent can
concentrate fully on the discussion with the customer on the other end of the
line.
As
a small business owner there is no need to fork out extra cash to purchase
predictive dialer software and licenses when utilizing a hosted solution.
Hardware and computer software fees are in the domain of the hosting service
provider. If you own a company and have calling agents in a remote place, they
are able to take advantage of hosted dialer solutions, provided that there is
an adequate Internet connection. This model makes it possible for organizations
of most sizes to have a virtual sales staff operating efficiently to contact
potential prospects with their offerings.
Initially,
hosted dialer services had been employed primarily by small enterprises, but
some larger organizations are beginning to adopt the service. As a result of
new technology such as predictive dialer and autodial software, Interactive
Voice Response (IVR), and Voice over IP (VoIP), these types of solutions can
offer considerable financial savings to organizations both large and small.
This technology has additionally flattened the playing field so that virtually
any organization can easily implement telemarketing strategies into their
advertising promotions quickly and easily.
Yet
another cost-saving tactic is to share hosting along with other customers,
somewhat similar to the web hosting shared server model. In certain instances,
this might result in your lines getting crossed with other clients, and if the
hosting server crashes, then your business will be unreachable until it can be
restarted. Aside from these types of equipment concerns, this type of phone
dialer can lead to an explosion in sales at a reduced cost. The virtual sales
agents will be able to work a lot more efficiently, even with a shared hosted
dialer solution. Sales agents can easily focus on their sales strategies;
managers can focus on effectively running the sales floor; and new agents can
be more rapidly and easily prepared.
A
hosted dialing system can be a crucial component of any business that relies on
voice marketing for sales. For virtually any company that relies on
telemarketing and telephone sales as a method of generating more business, a
hosted dialer system is certain to enhance output and revenues.
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