Monday, 9 June 2014

Hosted Dialer: Backbone of Every Customer Contact Center

How Hosted Dialer Solutions work?
Hosted dialer is a cloud solution. It is delivered over the Internet as Software-as-a-Service. Instead of agents dialing numbers from the database, the dialer automatically dials the number and calls customer. The call is transferred to a real agent only when the customer wishes to speak with one to solve his query.
How productive Predictive Dialer Solutions are?
• The hosted dialer solution can be set up within minute over a computer and stable Internet connection.
• Cost cutting is one of the most significant advantages of hosted dialer solutions. There is no requirement of any hardware, software or other infrastructure. Companies can operate without the worries of managing a huge IT team or controlling the work flow or operations and attain a single-mindedly focus of growth.
• No more hassles of managing IT teams to troubleshoot, purchase software licenses or updates.
• More productive marketing teams and your people can work from remote locations.
• The productivity of your employees is increased because busy numbers, answering machines, DND or disconnected numbers are already rejected by the dialer.
• The manager or an agent just has to simply log-in and start taking calls. Only the calls that have been answered by a person during an automated dialing will be transferred to the agent.
• Call settings, logging, and other functions can be customized by the company as per business need.
• The telemarketing systems are automated and work flow is streamlined. See the sales figure rising after deploying predictive dialer in comparison with manual dialing.
• Thanks to the technology, small businesses or start-up enterprises can reduce their IT operations costs significantly and enjoy the attribution of software without actually purchasing the licenses.
Why Hosted Dialer Solutions are must for Businesses?
The jet age businesses depend totally on one fact- reaching the customers in real time. Most of the companies and Customer Care nowadays rely on telemarketing solutions to do so. However, due to the lack of right and cost effective hosted dialer solution, the entire strategy to reach customers can go terribly wrong. The hosted dialer is a complete communication platform for international and national calls. For call centers, sales targets and calling processes entirely depend on getting in-touch with the customers. With the deployment of a right hosted dialer, a contact center can cut and reduce the start up costs, upfront expenses while streamlining the operations for better performance and productivity of agents.
Which Dialer Solution is right for my Call Center?
With so many versions of hosted dialers venturing into the market, it is best to analyze your needs first. You can customize them but it is recommended that you keep some features such as user friendliness, capacity and software version in mind. Make sure that you do not have to go through cumbersome administration and maintenance process after investing into one. The right dialer solution for your hosted contact center should ease the pressure of your team and automate the processes.

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