How a Predictive Dialer Is an Efficient Dialing System

Efficient predictive dialer software has made the job of a typical call center agent much easier. With the help of this auto dialing software, it has become simpler for the call center staff to manipulate the data, easily increase call volume and prepare effective reports. This predictive dialer software is a perfect combination of technology and modern digital equipment. Using this tool, you can dial phone numbers automatically in a systematic way, follow an organized database and, keep a record of your daily goals.

If you own a call center like and you're willing to purchase predictive dialer software for your computer then you can easily browse through different online websites to find a program that matches with your requirements. With a single click of mouse, you can easily find a web based predictive dialer software within a few minutes.

Predictive dialers were originally developed from the auto dialer which then evolved to an predictive dialer which predicts an agents availability and increases or decreases calls as needed. While the basic dialer merely automatically dials phone numbers for agents who are idle or waiting for a call, the predictive dialer uses a variety of algorithms to predict the agents are available or not and called party answers, setting the process of calling to the number of agents it predicts will be available when the calls are answered.

This modern technology monitors the answered calls it places, detecting how the calls it makes are replied. It eliminates unanswered calls, busy numbers, lines with problems, answering machines, answers from fax machines and similar automated services. It only connects calls answered by live people and connects them with a waiting agents. Thus, it helps agents not to listen to unanswered or unsuccessful calls.

Simply put, this software automates the total outbound process of dialing numbers. This technology converts the manual dialing process into automatic dialing process via a web based auto dialer platform. It dials a number, waits for a response from other end, and transfers a call to an available telemarketer when it connects with a real human voice. The dialer has pre-programmed artificial intelligence based on an algorithm to prevent non-productive calls from reaching to the agent. The telemarketer can take one call after another as he doesn't have to deal with busy signals, answering machines, network messages, and "no answers,". The main reason why predictive dialers are in such demand currently is just because of its ability to increase the efficiency by decreasing the dead time between calls.

A hosted predictive dialer is a major type of dialer which is hosted on a web server. One of the outstanding features of this remote system is that it has the ability to makes the calling agents virtual. This means that the agents are not required to be physically present at the organization and still they can work and generate calls. This system, just like any other predictive dialing system can detect answering machines, busy tones, fax tones and no answers and deliver only the legitimate calls to the agents. This makes the dialing process more productive and the agents more fruitful. This dialer has a built-in virtual intelligence system that can transmit calls equally to the available ports. Another important feature of this system is that it does not dial the National Do Not Call Registry telephone numbers. This can eliminate the fear legal actions against the call center.

Predictive dialer is concern to improve the efficiency of call center business. It dials four lines every time agents are available. It also increases the utilization to around 56 minutes per hour. So, we can say that predictive dialer not only increase the efficiency of product but also helps in various way in making calls effectively.

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Recession Solution? Auto Dialer!

Rising unemployment rates and sinking consumer confidence affects business to business companies, just like any other. In these slouching economic times, all businesses have to look at new ways to reach their targeted audiences.

An inefficient business can still turn a profit in a good economy, but a recession can painfully highlight all the failing areas in a company. One such area is manually dialing sales leads instead of automating the process using an auto dialer.

An inside sales call center who's sales professionals manually dial all numbers can at times perform reasonably well when a greater percentage of contacts convert into clients. In a typical well-run B2B call center a sales professional, whose primary responsibility is lead generation, can be expected to make 40 or 50 calls each work day. That's if he was dialing manually. Once that same sales professional switches to using an auto dialer he can expect to be making 170 to 350 calls each workday.

An autodialer works like this: First the dialer has a contact list of leads loaded into the database. The auto dialer will then automatically place a call to each number on that list. Once dialed, the call is routed through to an available sales agent who takes the call as the number is ringing. If the call is busy or not answered, the dialer system can be used to send fax, voicemail, or email. By doing all this, auto dialers not only reduce the wasted time spent manually dialing, but also eliminate much of the wasted time spent dealing with busy signals and voice messaging systems.

A hosted auto dialer solution adds even more value to this system. By contracting with a hosted autodialer provider the maintenance, development, and set up of the dialer is completed by the host company. Also, no software needs to be downloaded on company computers. Instead the dialer software is accessed through the internet. This allows sales professionals to work from any location with a telephone and a PC connected to the internet. A hosted dialer solution works with whatever hardware a call center may currently be using.

Inside sales operations can continue to grow in a difficult financial recession, but only when smart telephony technology is used. An auto dialer is such a solution that eliminates much of the wasted time in call centers.

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Choosing a Phone Dialer that Works

If you own or operate an outbound call center, you've probably heard quite a bit about various phone dialer systems. In fact, it's likely you're using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you'll probably grow out of it shortly. Even if you're not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology.

These days, most phone dialer systems come as part of an all-in-one CRM system package. This is usually the most cost effective way to get a phone dialer. In addition, by purchasing everything from one source, there's the added benefit of smooth interfacing between the phone dialer system and other portions of the CRM package.

If you're not already using a phone dialer, not familiar with how they work, or if you're already an expert, but just don't have the time to spend on optimizing your current system, it may be a good idea to invest in a web-based CRM system. You'll need three things to get one up and running: a PC, an internet connection, and a phone connection. With some of today's more advanced web-based CRM systems, all the mundane, time wasting aspects to running a phone dialer-equipped CRM system are handled for you by the company from which you purchased the system. This results in a higher number of calls, leads, and revenue for you, not to mention more time to handle other critical aspects of your business.

Most quality phone dialer systems also come bundled with several other features designed to make your sales force more effective. Some of these timesaving features include voice messaging systems and automatic faxing and emailing capabilities. The more time your sales agents can save by automating their busy work, the more time they will have to follow up on leads generating by the other CRM applications.

By increasing out-bound calls by as much as 400%, some of the more advanced phone dialer systems help prevent busy signals, answering machines, and wrong numbers from wasting your sales agents' time. The best phone dialer systems also include a "power dialer" feature. The power dialer feature is designed to optimize business-to-business (B2B) sales calls, where secretaries and voice mail are likely to present more of a time drain and obstacle to closing sales than no one being home at a residential lead.

Whether you're already using a phone dialer system, or looking into making an investment in your business, the latest dialers have what you need to boost revenue and save time.

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The Auto Dialer For the Complex Sale

Business to business (B2B) sales occur when commerce happens between businesses, such as a manufacturer trades with a wholesaler or a wholesaler selling to a retailer. When a remote sales operation participates in B2B sales, those sales are often more complex than business to consumer (B2C) sales. These complex sales require different telephony software than the simpler B2C sales, such as a different kind of auto dialer.

All auto dialers work in a similar way, but not every kind could be described as a complex sale dialer. The purpose of any dialer is to increase the amount of calls and contacts a sales agent can complete in a business day. All auto dialers load a previously generated list of phone numbers and then systematically call each of those numbers. These calls are then routed through to a sales agent. This method is significantly faster than manually dialing, often bringing an increase in call volume upwards of four times what it was previous.

One of the largest differences in telephone dialers is the amount of phone numbers that the dialer calls at a time. Ratio dialers or predictive dialers call several at a time. This ensures that on each dialer a customer will be reached, but comes with some very large drawbacks. First, when a call is answered the dialer has to determine that there is someone on the line before they patch that call through to the sales agent. During this process there is a few second gap between when the contact answers the phone and when the sales rep starts speaking. This "telemarketer pause" is one of the negative experiences that contacts often complain about. Another problem that these kinds of dialers face occurs when more contacts answer the phone than there are available reps. When this occurs the extra calls are dropped, even when their was a person on the contacts line.

Both of these problems are not acceptable for a complex sale dialer. One of the unique qualities of the business to business sale is the "gatekeeper." This can be either a recorded message system to navigate through or a receptionist whose job could very well be to prevent sales calls from reaching his or her employer. In order to speak to the important decision makers, sales teams cannot afford to come across as automated and impersonal. That is why power dialers are a much better solution for complex B2B sales. These complex sale auto dialers call only one phone number at a time for each available agent. This still speeds up the sales process dramatically, but eliminates the problems of dropped calls and telemarketer pauses.

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Regardless of Type, an Auto Dialer is a Needed Sales Tool

Auto dialers are powerful software tools used in inside sales. The purpose of such a dialer is to give the sales representative the ability to dial more quality leads in a day as he or she could without the technology. Numerous companies provide auto dialer software for call centers and individual sales people to use in their work.

To operate, the dialer needs to be programmed with a list of phone numbers. If the sales company uses a CRM (customer relationship manager) this call list can be uploaded from the list of leads within the CRM database. As these numbers are called by the auto dialer the CRM displays for the sales rep all available information on the lead, including contact info and previous contact history. These numbers are routed to and answered by the best available sales rep. This greatly reduces the amount of time individual sales representatives spend looking up a leads' contact information, manually dialing the phone numbers, and sitting through ring tones, busy signals, and answering machines.

Some dialer providers require their customers to purchase and host the auto dialer software on their own computer system. Others may require special hardware to be bought and installed to use their auto dialer system. These practices can drive up the cost of acquiring an auto dialer, significantly.

An alternative to this is a company that provides a hosted dialer. These hosted dialers require no on site software hosting, instead all of the necessary software and databases are housed on the host company's servers and accessed through the Internet. An online hosted dialer also requires less specific telephony hardware as some other auto dialer providers. Hosted auto dialers only require a telephone, a phone line, and a computer with Internet access.

Auto dialers are able to be integrated with other telephony software. A CRM can be used to upload and save data on the leads and customers dialed. Email and fax messaging solutions can be used to send important messages to contacts right from the dialer interface while the sales rep is still on the phone with the contact. Inbound-outbound call blending allows sales representatives who are using an auto dialer to also receive incoming business calls.

In addition to online autodialers, there are several different forms of these telephone dialers, such as the power dialer that strategically dialers one lead per each available sales rep at a time. Regardless of the type of auto dialer, they are used for one purpose - make more calls and close more sales.

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Auto Dialer: A Virtual Call Agent

An auto dialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile and Pager networks. Once the call has been established (through the telephone exchange) the auto dialer will announce verbal messages or transmit digital data (like sms messages) to the called party. A regular PC, desktop or laptop, can be turned into an auto dialer.

If a customer is attended by the telemarketer it will take long time. He may not be interested to hold for a long time to talk to the telemarketer. The development of auto dialer technology is a great gift for the entire telemarketing industry. Auto dialer enables business to broadcast phone messages without the use of call center agents. Auto dialer service will begin to dial out from a predefined list of phone numbers.

Auto Dialer application allows you to out dial to consecutive or random telephone numbers. There are several types of auto dialer:

· Smart Auto dialer: Smart Auto dialer is an auto dialer capable of personalizing messages and collecting touch tone or speech feed backs. A speech engine is usually included for converting text to speech and recognizing speech over the phone. To customize or personalize messages, a smart auto dialer system uses message template, which contains variables that can be replaced later by actual values.

· Preview Dialer: Preview dialer enables your phone agent to view the phone information before the call is being placed. Preview Dialer is an application that enables outbound "preview" or "progressive" dialing through the agent desktop. Preview Dialer gives agents the opportunity to review contact information to know whom they are calling and the purpose of the call before dialing the outbound call.

· Power dialer: The power dialer provides efficient, reliable, and scalable multi-line outbound dialing. It is used in situations when an application needs to be able to make large volumes of outbound calls. For example:

1. An application that monitors the status of a large network may need to call hundreds of technicians all over the country.

2. A large-scale voice mail delivery system that delivers messages directly to a large number of individuals.

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Call Center Auto Dialers

Inside sales is the process of collecting leads, making contacts, and closing sales from a remote location - typically over the telephone. This differs in several ways from outside sales, where sales professionals meet with their prospects face to face. Because it is different inside sales professionals need to utilize sales technologies in order to be the most effective, and compensate for the personal touch. An auto dialer is one such technology that is essential to productive inside sales call centers.

Call centers need to make as many quality calls in a day as they possibly can. A high number of outbound calls also allow call centers to contact individual leads numerous times, if necessary, in order to convert as many customers as possible. Many call centers use ratio auto dialers or predictive auto dialers because of the high level of calls that can be made each day with these solutions.

Ratio and predictive dialers both burn through a large number of leads very quickly because both types of dialers dial more leads than there are available sales agents to take those calls. This is done to account for the number of calls that are not answered or busy. These auto dialers also come with a percentage of dropped calls. For B2B call centers that have a more complex sales process and typically a higher profit on each call, dropped leads are not an option. In this case a power dialer is the only type of auto dialer that should be used.

Power Dialers call only one lead for each sales agent at a time. When a call starts to ring it is routed through to the agent. If the answering machine picks up the auto dialer can be instructed to leave a prerecorded message while the sales agent takes another call. Since these B2B sales are complex and could require a significant amount of time, the power dialer will not begin dialing other leads until the sales agent finishes his call. This solves the problem of burning through leads, dropped calls, and lag time.

Companies using a power dialer can expect to triple their daily call volume compared to manually dialing, but cannot dial the same volume of leads that a company using a ratio or predictive dialer can in a day, which for B2B companies is not necessary. What this kind of auto dialer may lack in shear call volume it more than makes up in its ability to provide each lead with a quality sales experience.

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